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told hearing help I was not happy with hearing aid and was given an authorization number for return On August 7 I was told it would take several weeks to process the return. Customer Service told me refund of $379.00 was mailed on Sep. 5. Still have not received it....
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5.0
I didn't like
  • Reliability and customer service
#1102225
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BOUGHT 2 BEHIND THE EAR OPEN FIT AIDS THEY WORKED BEAUTIFULLY UNTILL ABOUT 9 MONTHS LATER LEFT ONE DEVELOPED A WHISTLE IN IT WITH A LOW HUM IN THE BACKGROUND,LIKE A LIGHT BALAST GOING OUT SENT BACK AND WAS REPAIRED IN MAY OF 2015 UNDER WARRANTY SENT BACK AGAIN IN...
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3.0
I didn't like
  • Customer service
#740197
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I sent this unit back with the explanation that the volume wheel had irritated my ear to the point where I saw blood from my ear when removing the unit. I also stated that the plastic pull tab had irritated the bottom of my ear lobe making it uncomfortable to wear. The...
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Anonymous
John

I am one of Jim Hovis / hearing help express competitors. Jim Hovis is a man of his word. Givin the opportunity he will correct your situation. I manufacture hearing aids and ...

Anonymous
Anonymous

I'd like this customer to contact me directly in a private FB message or through the company. We always honor our refund commitments. If we did not, we would not have an A+ FB...

#553182
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If you google "Hearing Help Express bankrupt" you'll see they declared Chapter 11 bankruptcy in July 2014. I've been waiting for Rayovac batteries from them for months. Figured something bad was up. At the company website they show delivery delays for different...
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Anonymous
Anonymous

Have been buying batteries from them for years, plus a couple of devices, without any problem.David in Texas

Anonymous
Anonymous

Over the years I have purchased several hearing aids and supplies from them and have not had any problems. I have recommended them to friends and will continue to do so. Way...

#514964
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We sent my Mother's hearing aid in for repair and were told she would have it back in 10 days. It is now 21 days later and still no hearing aid. We were told last week that we would have it back by yesterday. This morning we called and were told that it is still...
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Anonymous
Jim

It sounds like we goofed ... it can't happen much because we have hundreds of thousands of hearing aid customers and an A+ ranking with the Better Business Bureau. If this cus...

#441671
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Sent in my order ..the check was cashed immediatly. Then I get a letter stating it will be 2 to 6 weeks before I recieve it as they are waiting on a shipment from the manufactorer..6 weeks later I called I can expect ANOTHER EIGHT WEEK wait, still waiting on shipment...
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Anonymous
Jim

Thank you, "California Rock Climber", for chiming in with your support. We try hard to always have merchandise on hand, and you are right, we failed to have inventory on a num...

Anonymous
California Rock Climber

Actually, the company was having a cash flow problem at that time and most of their items were on backorder for 8-12 weeks. They resolved the problem a month or two later. The...

#324010
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